Big Bird Tree Service, Inc. (Dba: Envirmulch, Mulch & Soils of Texas, Big Bird Wood Grinding)
Privacy Policy

The Security of Your Personal Information

What Personal Information We Collect

As set forth in more detail below, “Big Bird Tree Service, Inc.” collects personal information that you provide when using the websites of bigbirdtreeservice.com, envirmulch.com, mulchandsoilsoftexas.com, and bigbirdwoodgrinding.com.  This information includes your first and last name, billing address, shipping address, email, phone number etc.  You can browse these sites without providing any personal information but when you purchase something you will have provide all the information required.  We may ask you to confirm your personal information when you contact our Customer Service department. This will allow us to protect your confidentiality by verifying your identity.
If you are under the age of 18 but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by the “Big Bird Tree Service, Inc. Terms of Use. Children under the age of 13 may not use this Site and parents or legal guardians may not agree to the Big Bird Tree Service, Inc. Terms of Use on their behalf. If you do not agree to (or cannot comply with) any of the Big Bird Tree Service, Inc. Terms of Use, do not use this Site.

Purchase and Online Payment Information

When you make a purchase or make an online payment using the websites of bigbirdtreeservice.com, envirmulch.com, mulchandsoilsoftexas.com, and bigbirdwoodgrinding.com, we collect your name and payment method information, such as credit card information. We collect this information in order to bill you for your purchase. We also collect information that allows us to ship your order. This includes the name, address, and phone number of the intended recipient(s).

Refund And Return Policy

All sales are final.  There will be no refund or return. 

Contacting Big Bird Tree Service, Inc

We will use your email address, and phone number to respond to your questions, suggestions, and/or requests for assistance in using this Site. 

Other Times We May Collect Personal Information

From time to time, bigbirdtreeservice.com, envirmulch.com, mulchandsoilsoftexas.com, and bigbirdwoodgrinding.com may conduct surveys and contests via these Sites, email, other media. If you choose to participate, we may request your name, email address, mailing address and other personal information. We will never sell or rent such information to any third parties.

How We Use Your Personal Information

Information we collect on bigbirdtreeservice.com, envirmulch.com, mulchandsoilsoftexas.com, and bigbirdwoodgrinding.com may be used to enhance your shopping experience in the following ways:

When and With Whom We Share Your Personal Information

Big Bird Tree Service, Inc. never sells or rent your personal information to any third parties under any circumstances. We will share personal customer information and/or purchase history only with our agents, representatives, service providers, and contractors for limited purposes, including fulfilling customer orders; offering certain products and services in connection with this Site; communicating to customers; providing customer service; enhancing and improving customers' shopping experience; offering targeted marketing communications to users that opted-in to receive such communications; enabling access to our partners' web sites; providing a personalized shopping experience; preventing fraud; completing payment method processing.
Aside from the purposes described above, Big Bird Tree Service, Inc. will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required to prevent harm or injury (such as product recalls, fraud, claims or other liability) or to comply with valid legal processes (subpoenas, warrants) or as required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.

How We Protect the Security of Your Personal Information

The security of your personal information is very important to us. In our efforts to protect your online transactions, Big Bird Tree Service, Inc. has obtained digital certificate from First Pay .Net 2.0 Powered by GoEmerchant a leading provider of Internet Trust Services. For more information about security you can go to http://www.goemerchant.com.

How You Can Decide What Marketing Communications You Receive From Us

Big Bird Tree Service, Inc. or its sister concerns may from time to time send you email messages or other forms of marketing communications describing new items, featured merchandise and great values. You can choose to stop receiving any marketing emails from us at any time by emailing us or sales@bigbirdtreeservice.com by calling us at 972-228-8844, or by faxing a request to 972-228-8855.  Please allow up to 10 days for us to process your request. If you would prefer to stop receiving other forms of marketing communications from us, please follow the directions on the marketing materials from us or contact our Customer Service department.
The only email messages you will receive from Big Bird Tree Service, Inc. or any of its sister concerns when you elect not to receive marketing emails will be to confirm any purchases you make on our site, let you know your order has been shipped, respond to your Customer Service inquiries and to answer any other questions you may have about our site. In addition, we may also need to send operational emails to inform you of any changes to our site that might affect your personal information, or to announce product recalls.

More About Your Privacy

We realize that making purchases at Big Bird Tree Service, Inc. or any of its sister concerns web sites, require trust on your part. We value your trust very highly, and pledge to you, our customer, that we will work to protect the security and privacy of any personal information you provide to us and that your personal information will only be used as set forth in this Policy. This includes your name, address, phone number, email address, and credit card or checking account information, in addition to any other personal information that can be linked to you, personally.
We do not and will not sell or rent your personal information to anyone. You have the right to control your personal information as you see fit.
Big Bird Tree Service, Inc. And It’s Other Sister Concerns
Big Bird Tree Service, Inc. is the main corporation and we run few companies under the umbrella of Big Bird Tree Service, Inc. such as Big Bird Wood Grinding, Envirmulch, and Mulch & Soil of Texas. When you purchase any product or pay online from any of our websites; all the transactions will reflect as “Big Bird Tree Service, Inc.” on your credit card statements.  Big Bird Tree Service, Inc. will be responsible for all your questions and concerns about any of its sister concerns and/or websites including Envirmulch, Big Bird Wood Grinding, and Mulch & Soils of Texas.  Please call 972-228-884/972-224-0022, Fax 972-228-8855, or email at sales@bigbirdtreeservice.com if you have any questions or concerns.
Changes to the Big Bird Tree Service, Inc. Policy
This Privacy Policy was last updated on June 1, 2006. We reserve the right to change, modify or amend this policy at any time. Please check our Privacy Policy periodically for changes.